Privacy Policy

Introduction

Look, we're architects, not data brokers. But yeah, we need some info to do our job properly.

At Frosthal Quintar Architecture, we take your privacy seriously - like, really seriously. We've built this practice on trust and transparency, same way we design buildings. This policy explains what information we collect when you reach out to us or browse our site, and more importantly, what we actually do with it.

We're based in Vancouver, BC, and we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). No funny business, just straight talk about your data.

What Information We Collect

When You Contact Us

If you're reaching out about a project or just have questions, we'll collect:

• Your name and how you'd like us to address you
• Email address and phone number
• Physical address (if you're discussing a property project)
• Project details you share with us
• Any photos, plans, or documents you send over
• Communication preferences

Website Usage Data

Like most sites, ours collects some technical stuff automatically:

• IP address and general location data
• Browser type and device info
• Pages you visit and how long you hang around
• Where you came from (referral sources)
• Date and time stamps of your visit

Project Information

Once we're working together, we'll obviously need more detailed stuff - site surveys, budget info, design preferences, municipal requirements, all that jazz. But we only collect what's actually necessary for your project.

How We Use Your Information

We're not gonna beat around the bush here. Your info helps us:

We won't sell your information to third parties, use it for random marketing campaigns, or share your project details without permission. That's a promise.

Who We Share Data With

We keep your info pretty close to the chest, but sometimes we gotta share with:

Your Rights & Choices

This is your data. You've got rights, and we respect that.

To exercise any of these rights, just shoot us an email at studio@frosthalquintar.info or call us at (604) 555-0142. We'll get back to you within 30 days.

How We Keep Your Data Safe

We take security seriously - think of it like designing a building's structural integrity, but for your data.

• Encrypted connections (SSL/TLS) for all data transmission
• Secure cloud storage with regular backups
• Limited access - only team members who need it can see your info
• Regular security audits and updates
• Strong password policies and two-factor authentication
• Secure file sharing for project documents

That said, nothing's 100% foolproof online. We do our best, but if something goes wrong, we'll let you know ASAP and work to fix it.

How Long We Keep Your Data

We don't hoard information forever. Here's the general timeline:

• Active projects: Throughout the project and for 7 years after completion (that's what professional regulations require)
• Inquiries that don't turn into projects: Up to 2 years, then we delete them
• Website analytics: Typically 26 months
• Financial records: 7 years for tax purposes
• Marketing stuff: Until you unsubscribe or we clean our lists (usually annually)

After these periods, we securely delete or anonymize your data unless there's a legal reason to keep it longer.

Third-Party Links

Sometimes we link to other sites - maybe a supplier's catalog, a certification body, or project references. Once you click away from our site, this privacy policy doesn't apply anymore. Those sites have their own policies, so check them out if you're concerned.

We try to only link to reputable sites, but we can't control what they do with your data.

Kids' Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If you're a parent and think your kid has shared info with us, let us know and we'll delete it right away.

International Data Transfers

We're based in Canada, and most of our data stays here. But some of our service providers might store data on servers in other countries (looking at you, cloud services). When that happens, we make sure they meet Canadian privacy standards or have adequate protections in place.

If you're browsing from outside Canada, your data might cross borders. By using our site, you're cool with that.

Changes to This Policy

Things change - new laws, new tech, new ways of working. When we update this policy, we'll post the new version here and update the date at the top. If it's a major change, we'll shoot you an email if we have your address.

It's worth checking back occasionally to see if anything's changed.